FAQs

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  • No. Support is spread flexibly across the month as and when needed. No fixed days.

  • No. Support is spread flexibly across the month as and when needed. E.g. if you opt for ½ day a month you can use that in one go for one matter. Or you could have an average of one hour of support a week.

    It’s really up to you how it’s used and depends on what work there is at the time.

  • We work together to agree this based on your needs and budget. But we monitor it and increase or decrease it as necessary over time as agreed.

    For example, 1 day of support per month gives you 8 hours a month. 2 hours a week on average.

    It may take 2-3 months of working together to get the right balance.

  • Yes. We know this can happen. The initial subscription tier we agree will allow for this.

    We recognise some months could be busy and we’ll go over. But you also acknowledge that some months we may not be doing as much and still getting paid. We expect it to balance out over time. But it may take 2-3 months of working together to get the right balance.

    Alternatively, we can ramp up for peak periods and ramp down again afterwards. We want to keep it flexible.

  • We’ll keep an eye on this and keep you informed as the month progresses. If work can be held off until the following month we’ll do that. If not, we’ll carry on working and just bear it in mind for future months as we monitor your requirements. We won’t bill you for more money, unless this is agreed with you in advance.

    Reasonable overage is fine. But if it’s regularly over, or it’s clear we underestimated your requirements, we’ll propose increasing the monthly fee.

  • No. To be honest, it’s too difficult to manage. But we’ll bear it in mind for future months as we monitor your requirements.

    If it’s regularly under, or it’s clear we overestimated your requirements, we’ll propose decreasing the monthly fee.

  • Customers have certainty of spend. We’re incentivised to be efficient. We also have certainty of revenue. So we can grow and continue providing a great service.

  • They’re based on day rates and 8 hours a day. Day rates are common for legal consultants.

    The equivalent day rate decreases the more support you require. The equivalent hourly rate is very competitive across all of our subscription tiers.

  • No. We want relationships to be built on trust. Plus we bill a set monthly fee in advance. Rather than monthly in arrears based on time spent.

    We don’t record every interaction and you’re not always on the clock. We do keep a record of tasks and time spent on chunkier work. This is so we can monitor the subscription and make sure it’s working for both parties.

    If we’re getting slammed with work, we’ll discuss increasing the fee. But equally, if we don’t think you’re getting value we’ll be quick to suggest decreasing it.

  • We’d prefer every customer to be on the same model. We’re not a fan of hourly rates. It creates the wrong behaviours for both parties. Lawyers aren’t incentivised to be efficient and customers can scrutinise every bill. Plus customers have no certainty of spend and we have no certainty of revenue.

    But we’re flexible and we recognise that different customers have different needs. So let’s chat and try to come up with a solution for you.

  • Full-time permanent employees will be required at times, and we can help you with that. But they’re expensive and they may be overkill (there could be dead time). Plus recruiting, supervising, managing, training and retaining people is hard.

    The output may also be greater from a part-time senior lawyer instead of a full-time junior lawyer. This is partly due to experience. But mainly due to a lack of 1:1s, extensive meetings, townhalls, mandatory training, OKRs, performance reviews, profile raising and other corporate stuff that employees have to do. We just get on with the work.

  • They have their place e.g. for parental leave cover, sick cover and short-term projects.

    But can be very expensive, possibly overkill (there could be dead time) and it’s only an interim solution (it’s in the name).

  • They’re necessary for high-risk, high-value, one-off matters or where niche expertise is required.

    But they’re not the solution for ongoing work. They’re very expensive, lack in-house experience and are disconnected from the business.

  • They’re great for certain things, and can be quick and cheap. But can also be less personal and more of a machine.

    Plus you’re often supported by very junior lawyers who sometimes need to escalate (which can actually slow things down and make things more costly). Also, their level of risk awareness and pragmatism may not be as developed (this comes with experience and can’t be taught by playbooks).

    So closing deals and reaching the right outcome can take longer.